Canon 4500 not turning on

[msvijai]

Hi,

I have three year old Canon 4500 camera, it was working fine till few months ago. The camera fell down from a height of 2 feets onto the tiles flooring and after that it is not turninng on. From outside there is nothing broken or even there is no sctraches. Any help is appreciated.

thanks in advance.

-Vijay

[John_]

Are any of the buttons stuck ? Check the battery compartment and door for damage also.

[Mykolas]

Hi msvijai!

Thanks for posting.

Make sure the battery compartment cover is securely latched closed and not damaged.  If the camera still does not power on or it is damaged, then the camera will need to be serviced.

Since the camera is more than one year old, it is out of warranty.  We have two options available:  you may participate in the Canon Loyalty Program, or send the camera in for repair.  To start the repair process, you'll need to complete a Repair Request on our website.

The Canon Loyalty Program option allows you to replace your current camera for a discounted fee.  The original non-functioning camera would then be returned to Canon USA for recycling using a prepaid shipping label that would be provided.  If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight.  Let them know you have been working with online technical support and the Canon Loyalty Program was offered.  Be sure to have your serial number for your camera at the time of your call.