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Buttons on G7X Mark III not working

aileenmcbride10
Apprentice

Hi, 

I have had my Canon G7X Mark III for 2 years now and I was shooting with it when all of a sudden the buttons next to the screen do not work. I have tried turning it off and taking out the battery but still nothing. Touch screen and zoom not working and those buttons to the right still not working. The dial on the top to pick modes is working though. Any idea this issue? PowerShot G7x Mark III 

1 REPLY 1

maria456
Apprentice

@aileenmcbride10 paturnpikewrote:

Hi, 

I have had my Canon G7X Mark III for 2 years now and I was shooting with it when all of a sudden the buttons next to the screen do not work. I have tried turning it off and taking out the battery but still nothing. Touch screen and zoom not working and those buttons to the right still not working. The dial on the top to pick modes is working though. Any idea this issue? PowerShot G7x Mark III 


The sudden failure of multiple buttons and the touchscreen on your Canon G7X Mark III likely indicates a hardware issue, such as a loose internal connection or component failure. While you can try a firmware update or factory reset via the top dial, contacting Canon support or a camera repair shop is the most recommended course of action for diagnosis and repair.

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