02-24-2014 01:49 AM
I printed a shipping label as my ink was on its last leg, it came out screwy, so I went ahead and replaced both cartridges as they needed. Still screwy (lines off), tried auto alignment and kept getting a paper jam (for no discernible reason - everything else goes through fine), tried half a dozen manual alignments, tried cleaning the ink absorbing pads, what else can I do?
03-15-2014 08:55 PM
When inks do not print correctly, we recommend performing at least one cleaning and two deep cleanings on the unit to try and resolve the issue. If the inks still do not print correctly and both automatic and manual print head alignments also do not resolve the issue, the printer will require servicing. Please Contact Us for your servicing options.