02-12-2019 01:52 PM
You can try to plug the printer into a different power outlet to see if the printer will power on. If the printer still wont power on, the printer will need to be replaced since repair service is no longer provided for this model.
You do qualify for the Canon Upgrade program.This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.
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