wireless printing

[lms]

I can not print from my mf4880 wirelessly from my laptop.  The printer works well with a USB cord connected to the laptop. Could there be some small piece of information that is missing from the manuals. I have followed the directions in the manuals.

[Jason]

Hello!

So that the Community can help you better, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[lms]

My laptop has windows 8.1

[Patrice]

Hi lms.

So that I can better assist you, I would like to ask a few questions.

1.  Is there any specific error message you receive when you attempt to install the printer wirelessly?

2.  Are there any error messages when you attempt to print?

3.  Have you ever been able to print successfully over the wireless connection?

4.  What is the IP address of the printer?

To locate the IP address, please  press [Status Monitor/Cancel] > [Network Information] > [OK] > [IPv4] > [OK] > [IP Address] > [OK].

I look forward to your reply.  Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).