why won't my mf8350 scanner connect to the computer

[jmaierle]

I upgraded to Windows 10 ,  I can't get the canon mf8350 scanner to connect to the computer.  I have downloaded the new drivers.

Does anyone know what may be causing this scanner connect problem.  The printer works fine.

jmaierle

[Tiffany]

Please take a look at our new Service Notice on the availability of a patch to address an issue that prevents certain imageCLASS models from scanning as a result of updating to Windows 8, 8.1 or 10.

Windows Scanning Update for imageCLASS:

http://community.usa.canon.com/t5/Announcements/Important-Windows-Scanning-Update-for-imageCLASS/m-p...