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New Contributor
Posts: 2
Registered: ‎05-04-2016
Accepted Solution

scanner not recognized on Windows 10

I just purchase a new Windows 10 computer and added my Cannon MP216n printer software and update from website

at first everything worked and now the cannon toolbox can not find Scanner.  My windows 8 computer on the same WiFi finds it and works fine.  I do not know why it stopped working.  I have deleted the printer and reinstalled but the same result. 

Any suggestions?

Product Expert
Posts: 3,700
Registered: ‎07-28-2014

Re: scanner not recognized on Windows 10

Hi ronwebber,

 

Please double check the model number of the Canon printer that you own.

 

Could the model number be imageCLASS MF216n instead of MP216n?

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New Contributor
Posts: 2
Registered: ‎05-04-2016

Re: scanner not recognized on Windows 10

Yes sorry it is MF216n.

New Contributor
Posts: 2
Registered: ‎02-20-2017

Re: scanner not recognized on Windows 10

so is it true?  Mine quit working too and I have windows 10.  Is this why it quit working?

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