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Occasional Contributor
Posts: 8
Registered: ‎04-29-2016

replacing an ink cartridge

I have a Canon MB2320 printer. My ink cartridges need replacing and I'm only going to replace the black since the color ink is so outrageously expensive.  Although the printer and my computer say all ink is empty, when I open the door for replacement, it won't move to the black ink cartridge so I can replace it.  It will let me remove the color cartridges but not the black.  It won't print anything; just an error message that I'm out of ink.  The more I use this printer the less I like it.  It was a waste of money to purchase it.  

Moderator
Posts: 1,388
Registered: ‎07-08-2013

Re: replacing an ink cartridge

Hi, piscatory!

Thanks for posting on our forum! We can understand your frustration, and this community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Product Expert
Posts: 2,722
Registered: ‎10-16-2012

Re: replacing an ink cartridge

Hello.

 

Adequate levels of ink are needed for all ink slots.  If any ink tank is empty, replace the empty ink tank in order to resume printing again.

 

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