04-04-2018 10:30 PM
I have a Canon MB2320 printer. My ink cartridges need replacing and I'm only going to replace the black since the color ink is so outrageously expensive. Although the printer and my computer say all ink is empty, when I open the door for replacement, it won't move to the black ink cartridge so I can replace it. It will let me remove the color cartridges but not the black. It won't print anything; just an error message that I'm out of ink. The more I use this printer the less I like it. It was a waste of money to purchase it.
04-05-2018 02:29 PM
Thanks for posting on our forum! We can understand your frustration, and this community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF
Thanks and have a great day!
05-23-2018 10:20 AM
Adequate levels of ink are needed for all ink slots. If any ink tank is empty, replace the empty ink tank in order to resume printing again.
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