printer quality

[williampeck1958]

PIXMA MX922 purchased 2+ years ago, has worked fine but just recently the print quality is down the tubes. It prints orange'ish for straight black. Check pattern looks weird.

I've tried deep cleaning and regular cleaning. I've replaced all ink cartridges. I use ink from PrintPal, which I've used for years, on other printers as well.

[Ramona · Accepted solution]

Hi williampeck1958,

If you have already performed at least one cleaning and two deep cleanings on the printer, we recommend replacing the inks in the printer with Canon genuine inks to try and resolve the issue.  Unfortunately, we cannot guarantee the quality, reliablity or compatibility of refilled or third-party inks being used in the printer.  

Should you still experience difficulty, the printer may require servicing; we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance.  There is no charge for this call.

[williampeck1958]

I did replace the ink, no luck. Will get approved  ink now.

[cvangorder]

I do not accept this as the solution because I have used the same ink for years. It seems that something else is going on.

[williampeck1958]

This post keeps on going ... but the printer is long gone ...