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prevent MF8500 from waking up at night

adoucette
Apprentice

Hi, I have an MF8500CDW that I keep at my desk in the room where I sleep. Unfortunately it wakes itself up at night (and me along with it).

How can I prevent it from waking at night?

Sleep is set a 240 minutes and auto offline at 60 minutes.

Thanks,

Ari

2 REPLIES 2

adoucette
Apprentice

I set our network to block all traffic to this printer at night (can't even ping it when blocked) and the printer STILL wakes up at night a few times.

Aside from switching the printer off, how can I prevent it from waking itself (and me with it) up at night?

Thanks,

Ari

Hector
Product Expert
Product Expert

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can also contact support at 1-800-652-2666.

  1. When the printer wakes up, does a message appear on the printer display?
  2. Could you describe what the printer does when it wakes up?
  3. Did the issues begin after updating any software or changing any network settings?
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