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my Pixma MX922 shows error 5200.

drcode2
Apprentice

I found 3 empty tanks and replaced them. curiously, we never saw a notification of low ink, just saw the odd color output and got the error when i checked from the menu.

so all the tanks are good, tried a reset procedure i found on youtube - didn't clear. I unplugged the printer for several hours, plugged back in, error returns. The printer has been working well as a wi-fi connected printer for over a year.

What can i do to clear this situation?

2 REPLIES 2

Michael
Product Expert
Product Expert

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Same issue with an MX-700 - inks went dry, no warnings.  I think the ink leaked out, since the black cart was relatively new.  There is no "contact us" link, so whoever is posting that advice (if it is a person at all) might be wondering why business is slow.

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