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mb2020 will not print black in after I replaced it. it does not even register that it is full now

brittanymarquis
Apprentice

mb2020 will not print my black ink after I have replaced it with a brand new cartridge. It does not even reigister that it is full. The cartridge will not come back out so that I can remove it from the printer. How do i fix this problem?

 

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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