imageCLASS MF753Cdw error 255,0,0 when trying to scan

[4Nina]

Running Windows 11 (64bit) I have installed the latest Scan Drivers and MF Utility scan, upgraded to the latest firmware on the printer.  Uninstalled printer from Windows and reinstalled all software.  Verified correct setting in services.mcs for Windows Image Acquisition.   

Still unable to Scan.  

[shadowsports]

Greetings,

Please tell me more about your environment.  Is the printer connected to a network or by USB

If these devices are connected to the same network, can the devices see one another? Are you able to ping the printer from your computer, or are you able to access it's Remote UI by entering the printers IP address into a browser?

What drivers did you install, please be specific? 

You can find the software and names here: 

https://www.usa.canon.com/support/p/color-imageclass-mf753cdw

Did you allow the printer driver installer to make changes to the Windows firewall.  This is done for you automatically but you have to say yes when prompted.  

Do you have any third party antivirus software installed?  Are you using a mesh system in conjunction with the modem or router issued by your ISP? 

No configuration for Windows Image Acquisition is required in services.msc

Just to confirm, you are able to print but are not able to scan?

I'll have some suggestions and next steps once you reply.  🙂

[4Nina]

The devices are all on the same network.  I can ping the printer, I can access the remote login from my pc.  

Here is the software/drivers I installed.  I downloaded these from Cannon official site.  I also 

[Windows 32bit & 64bit] MF Scan Utility Ver.1.21.0.2

MF753Cdw/ MF751Cdw Firmware Update Tool V04.01 [Windows]

[Windows 64bit] MF753Cdw/ MF751Cdw MFDrivers (Generic Plus UFR II / Generic FAX / ScanGear)

Did you allow the printer driver installer to make changes to the Windows firewall.  This is done for you automatically but you have to say yes when prompted.   Yes I allowed the installer to make changes by saying yes when prompted. 

I am also able to print.

I have McAfee installed. Not using a mesh system on the network

Any suggestions would be appreciated.

Thanks

[shadowsports]

Greetings,

Thank you, your responses were extremely accurate and helpful.  Your McAfee is suspect at this point.  All else sounds correct.  Network connectivity, IP address, ability to PING,  firewall modifications, correct drivers and network hardware.

If you open the MF Scan Utility does the printer appear in the Scanner list, upper right hand corner?

Does your version of McAfee have the ability to be temporarily disabled?  Is it a paid product?  Can it be uninstalled for testing?  The 255,0,0 is a communication error.