imageCLASS MF753Cdw error 255,0,0 when trying to scan

[4Nina]

Running Windows 11 (64bit) I have installed the latest Scan Drivers and MF Utility scan, upgraded to the latest firmware on the printer.  Uninstalled printer from Windows and reinstalled all software.  Verified correct setting in services.mcs for Windows Image Acquisition.   

Still unable to Scan.  

[shadowsports]

Greetings,

Please tell me more about your environment.  Is the printer connected to a network or by USB

If these devices are connected to the same network, can the devices see one another? Are you able to ping the printer from your computer, or are you able to access it's Remote UI by entering the printers IP address into a browser?

What drivers did you install, please be specific? 

You can find the software and names here: 

https://www.usa.canon.com/support/p/color-imageclass-mf753cdw

Did you allow the printer driver installer to make changes to the Windows firewall.  This is done for you automatically but you have to say yes when prompted.  

Do you have any third party antivirus software installed?  Are you using a mesh system in conjunction with the modem or router issued by your ISP? 

No configuration for Windows Image Acquisition is required in services.msc

Just to confirm, you are able to print but are not able to scan?

I'll have some suggestions and next steps once you reply.  🙂

[4Nina]

The devices are all on the same network.  I can ping the printer, I can access the remote login from my pc.  

Here is the software/drivers I installed.  I downloaded these from Cannon official site.  I also 

[Windows 32bit & 64bit] MF Scan Utility Ver.1.21.0.2

MF753Cdw/ MF751Cdw Firmware Update Tool V04.01 [Windows]

[Windows 64bit] MF753Cdw/ MF751Cdw MFDrivers (Generic Plus UFR II / Generic FAX / ScanGear)

Did you allow the printer driver installer to make changes to the Windows firewall.  This is done for you automatically but you have to say yes when prompted.   Yes I allowed the installer to make changes by saying yes when prompted. 

I am also able to print.

I have McAfee installed. Not using a mesh system on the network

Any suggestions would be appreciated.

Thanks

[shadowsports]

Greetings,

Thank you, your responses were extremely accurate and helpful.  Your McAfee is suspect at this point.  All else sounds correct.  Network connectivity, IP address, ability to PING,  firewall modifications, correct drivers and network hardware.

If you open the MF Scan Utility does the printer appear in the Scanner list, upper right hand corner?

Does your version of McAfee have the ability to be temporarily disabled?  Is it a paid product?  Can it be uninstalled for testing?  The 255,0,0 is a communication error. 

[4Nina]

I first went to McAfee and added the  C:\Program Files (x86)\Canon\Canon IJ Network Scan Utilityl\CNMNSUT.EXE file to the exclude list in McAfee.  Still can't scan so I uninstalled McAfee still no luck so it is not the antivirus software.  

Under windows settings>printers and devices I locate my printer and select scanner.  Windows shows the scanner is connected. 

Still no luck.  I had a Microsoft Scan application installed so I uninstalled that application still no luck.  I also have an Epson photo scanner installed on my PC.  Is there anyway I can change the port that the Cannon scanner uses to see if there is a conflict?

[shadowsports]

Greetings,

See my post above, you never confirmed if your printer appears in the upper right-hand corner for the Utility.  See my image.  

I'm starting to believe now, the reinstalling both applications might resolve the issue, but I would remove the device first from the setting menu.  Then uninstall both applications from programs and features,  then important  restart, then run the installers again. Does the Scanner work fro the printer's LCD?  Can you copy stuff from the platten or ADF?  If so, there is something in your software environment causing the issue.    

Not sure if having another model scanner or other scanning applications installed would interfere with the Canon's detection and operation.  I wouldn't think so, but I suppose they could.  Let me think about this more for a bit.  In the meantime, I'd consider reaching out to Canon Support and see if they have any recommendations.

Start by registering your device at MyCanon

MyCanon

[4Nina]

I will never buy another Canon again.  The scan does NOT work.  The MF Scan utility sees the computer but when trying to scan I get the 255.0.0 error.  I have uninstalled all Canon software.  That was not easy the uninstall would not work even after several reboots.  I had to go into RegEdit and manually remove all references to Canon MF750 series and then the uninstall would finally complete.  Then I re-installed still all the drivers and software.  Still unable to scan.  

I spent a lot of money for this printer and it just will not scan what a waste of money.

[4Nina]

Yes the printer does show up in the the MF Utility.  I can also print.  I have uninstalled, rebooted and then reinstalled several times with no success.  I even tried setting up a scan to file and set up a shared folder on my PC.  No luck gives me a 804 error.  I know that the Windows share is setup correctly because I can access the share on my pc from other devices.  

Thanks for your help.  I will reach out to Canon. 

[shadowsports]

Greetings,

Please don't get discouraged just yet.  I own 2 Canon lasers and have them installed across 2 networks, windows, Mac. iPads and Androids.  

Have you considered working with support.  They are extremely helpful.  

I'm traveling at the moment so there will be a small delay. In my response.  😉

[4Nina]

 plan on calling support on Monday