imageCLASS MF753Cdw 069 toner cartridge damaged in shipping

[Printer123456]

Hi, i recently purchased a mf753 color printer and have had difficult with the cartridges.  Somehow they seem to have been damaged in shipping as they’re leaking toner powder in my printer. What do I do?

[Danny]

Thanks for joining the conversation, Printer123456!  We recommend contacting your toner vendor immediately to let them know about this.  If you ordered this directly from Canon USA, you can reach our sales team weekdays and Saturdays at 1-800-385-2155.

We look forward to your call!

[Printer123456]

No, what I’m saying is that it’s a new printer, and the starter cartridges were leaking.

[Danny]

Thanks for clarifying!  That being the case, we recommend contacting our imageCLASS support team instead.  They're open Monday through Friday at 1-800-OK-CANON (1-800-652-2666).  They'll be glad to look into the matter!