imageCLASS MF3010 "Scanner is busy" error

[ayantheking]

im using Canon Image class MF3010, when i try to scan its giving the error

Cannot scan because of the following

- Scanner is busy

- Error occured in the scanner

Check the scanner status and try again

Scanner driver will be terminated

           Code : 162, 0 , 0

[Danny]

Hi, ayantheking!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[ayantheking]

Dear Danny,

we are using Windows 10 Operating System, sometime its working and sometime not working, but nowadays its not working completely.

we have changed the communication cable between printer and laptop, where as printing is working properly and scan not working at all

[ayantheking]

HI Danny,

Ay Update?

[Hector]

Hello,

If you are unable to scan and you get the 162,0,0, you can try uninstalling the scanner driver and the toolbox on your computer and then you can install the latest version of our software using the link provided HERE.

To uninstall the driver and software, you can follow the steps below.

1. You can press the Windows key and the letter R key at the same time on your keyboard. In the run box that appears, you can type in appwiz.cpl and click OK.
2. In the list of installed programs, you can right click on The MFtoolbox and the scan gear scanner driver for the MF3010 and then click on uninstall.

Once the drivers and toolbox have been uninstalled, you can download the newest version of the drivers and software from the link above. You will want to download the [Windows 64bit] imageCLASS MF3010 MFDrivers (UFR II / ScanGear) from the drivers tab and the [Windows 32bit & 64bit] Tool Box Ver.4.9.1.1.mf18 from the software tab. Once the downloads are complete, you can double click or run the files to start the install.

Once the drivers and software have been reinstalled, you can try scanning again. If you continue to have an issue, it would mean something is blocking the scanner connection or there is an issue with the scanner. I would suggest contacting support at 1-800-652-2666, our agents would be happy to troubleshoot the issue and provide service options if needed.

[Antony]

All you need to do is press the green button to change the scan mode to USB, the F symbol on the display should light up.