imageCLASS MF273dw prints and copies OK but won't scan

[NavyGold]

MF273dw my first new multi function in years. I can copy from the printer and from my Mac - all using Wifi. What I am unable to do is scan. Ops screen keeps saying connect to computer > no connection. I have downloaded and installed the scanner and printer drivers. In my applications folder, I see a Canon MF Utilities icon. On my Mac "settings", it shows a printer added "bonjour multifunction" but no scanner. I am totally lost at this point. With the info I have provided, how do I connect the scanner portion to the Mac??

[Danny]

Thanks for joining the conversation, NavyGold!

So that the Community can help you better, we need to know exactly which version of macOS is running on your Mac. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[NavyGold]

Using MacOS 15.0.1. Have a lot of downloads but do not know where to go from here. Confused. Thanks!

[mreg · Accepted solution]

Open the MF Scan Utility, and then open Network Scanner Settings from its top menu bar under MF Scan Utility.  If you can do that delete anything that's there and add your printer using its IP address.  If that works change that IP address to Static in the printer web UI and your router.  If Network Scanner Settings won't open (a common problem) update us here.