11-02-2024 06:48 PM - last edited on 11-02-2024 07:32 PM by Tiffany
Hello:
I installed Canon software on my new laptop and when I am trying to scan, I am getting 'Cannot communicate with the scanner' error.
The printing works fine. Scanning works fine too on my other two computers, the problem is just with the new one.
I tried removing device, rebooting, reinstalling, etc., - problem still there.
Please help....
11-03-2024 07:46 PM
I don't have any 3d party antivirus.
Sorry, I don't know how to find the Scan Utility version.
11-04-2024 09:49 AM
I installed everything using Canon CD, which came with the printer and I am unable to find the version anywhere.
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