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imageCLASS MF273dw: 'Cannot communicate with the scanner' error

akskipper
Contributor

Hello:

I installed Canon software on my new laptop and when I am trying to scan, I am getting  'Cannot communicate with the scanner' error.

The printing works fine. Scanning works fine too on my other two computers, the problem is just with the new one.

I tried removing device, rebooting, reinstalling, etc., - problem still there.

Please help....

11 REPLIES 11

akskipper
Contributor

I don't have any 3d party antivirus.
Sorry, I don't know how to find the Scan Utility version.

I installed everything using Canon CD, which came with the printer and I am unable to find the version anywhere.

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