imageCLASS D530/D560 filter failed error

[Dimitri13]

my printer suddenly started giving me the filter failed error message. I"ve deleted and reinstalled it over 10 times. I unplugged the printer and restarted it twice.  nothing works.  why?

[Hector]

Hello Dimitri13,

The filter failed message will usually point to the computer using the incorrect driver while printing. To provide troubleshooting steps or suggestions, we would need some additional information. If you can reply to this message with the information below, we can assist further.

1. What version of the Mac or Windows operating system are you using on your computer?
2. are you connecting via USB or is it over a network?

[Dimitri13]

Using the most current Mac op AGS software. My laptop updates automatically when new releases come out.   Connected via USB cable. I’ve unplugged that cable, turned  power off/on several times and h w delete and reinstalled printer drivers  about 30 times. Still won’t print PDFs 

[verjac]

I need software

[shadowsports]

Greetings,

Since this thread is a couple of years old with no activity, may I ask that you start a new thread so your questions and request receive the visibility it deserves. Please include the model number of your printer and the operating system you are using it with.  

We'd be happy to direct you.