So, I have had this machine for fewer than 6 months. I use the Canon MF Scan Utility daily (M-F). Today, it wouldn't work. I tried a number of things and nothing seemed to make a difference. It kept telling me there was nothing in the feeder, even though on the touchscreen on the machine, it said the "original in the feeder". Finally, I switched the "Scanning Method" setting in the Document Scan tab to "Auto Mode" and the scanning noises kick in, the whirring happens, but the pages do not move into the feeder and the scan produced is blank (as one would expect when nothing goes through the feeder).
Any suggestions?
Same thing when I used the Custom Scan or Photo Scan tab. I had to restart the computer one day 3 weeks ago and again last week to get the Scan Utility to function at all. I was out of the office yesterday (Wednesday), set it to update our finance program after work Tuesday followed by a restart.
My Council & Mayor were absolutely insistent that we buy the cheapest machine I could find, that supposedly would perform all the functions needed when my HP died (which was not amazing either, don't get me wrong). The drop down paper feeder in this machine has never worked, so I need to manually load each check by opening the drawer, waiting for it to resettle and then clear the screen, and it simply is nearly impossible to use anything heavier than standard copy paper.
Thanks in advance for any suggestions or thoughts! C
