imageCLASS D1550 Printer working but scanner does not

[diskfelcore]

Canon D1500 Printer/Scanner:

Connected Via USB to computer, printer works fine, but scanner is not working.

BIOS is updated as well as docking station.

I run the driver updates ([Windows 64bit] imageCLASS D1550/D1520 MFDrivers (UFR II / FAX / ScanGear)) 

Then I get the screen “Connect device with USB” “Waiting to connect”

I tried different USB ports (Both Docking station and direct to computer and no luck.

Installed other driver: [Windows 32bit & 64bit] MF Scan Utility Ver.1.21.0.2. No issues but did not resolve anything

What else can I try?

[Danny]

Thanks for joining the conversation, diskfelcore!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the D1500 series.  The model number should appear on the printer's control panel at the upper left corner. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[diskfelcore]

Hello, I believe it is: F168710 from the image the user provided me. 

[Arthur]

Hi! That's not a model number in the D1500 series. The model number should appear on the printer's control panel at the upper left corner and should begin with D15. 

[diskfelcore]

Well I guess I will have to wait then as user is at a conference; so any idea how to assist. Am I doing the right drivers? Why does it print fine but not scan at all. Just very confused as they use the same cord and then when I run the drivers it just says connect the USB but it is connected. 

[diskfelcore]

I did some digging and I found it is Canon imageCLASS D1550