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iR ADV-C250/C350

cvnuk
Apprentice

Since upgrading to Windows 10 Enterprise, all users printing to this device are unable to print single-sided.  All jobs tested from MS Excel, PowerPoint, PDFs printed duplex when single sided was selected.  Please advise how this issue can be resolved. 

 

 

2 REPLIES 2

cvnuk
Apprentice

I have tried setting the printer defaults to single sided printing.  I have also selected the single sided option in the applications (Word, Excel, PowerPoint, Adobe Reader, etc.) and jobs are still printing duplex. 

 

I hve uninstalled and reinstalled the windows 10 driver package for the printer with no change.  Please advise if there is a fix for this issue. 

Danny
Moderator
Moderator

Hi, cvnuk!

 

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

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