d420 scan start key with windows 8.1

[pbconsultant]

I installed the latest driver as instructed but the only way I can get the scan to work is to create a shortcut to the C:\Program Files (x86)\Canon\MF Toolbox Ver4.9\mftbox but the start key on the printer in scan mode just brings up an empty box.

Anyone know a fix for this?

ImageClass D420 

[Patrice]

Hi pbconsultant.

I will be glad to assist you. 

I recommend setting the MF Toolbox as the default program in the scanner properties.  Please follow the instructions below:

1.  Please open the [Devices and Printers].
2.  Right-click on the D400/420 Series and select [Scan Properties].
3.  Click on the [Events] tab.
4.  The prompt will appear.  Select the MF Toolbox program under "Start this program".
5.  Select [Apply] or [OK].

6.  Perform a scan using the [Start] button.

I hope this information is helpful to you.  Should the error persist, or you need further assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

[pbconsultant]

could not get past step 2.
Would not display anything on properties screen - prompts do you want to allow windows to modify this and I say yes and nothing happens.

[Patrice]

Thank you for your reply, pbconsultant.

Based on the error you are experiencing, I recommend that you contact our live telephone technical support.  I understand that the forum may be your preferred method of communication, however, the real-time feedback with the telephone representative will be more beneficial in this case.  Please call 1-800-OK-CANON (1-800-652-2666).