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canonir 2525i which is loosing network connection

boomuser
Apprentice

I have canonir 2525i  office printer which is loosing network connection. Every time that happens we restart  the machine to enable it to start printing, this happens to 5 to 7 times a day. Its been running very well for the past two years just recently it began behavin life this. Its quiet frustrating working like this. I tried to change the network cable but yielded nothing. How do I get out of this problem?

The following are networking settings on the machine.

Network Information

Physical Interface:Ethernet Driver Settings:Transmission Rate:MAC Address:Use SNMPCommunity Name1:SNMP Writable1:Community Name2:SNMP Writable2:Dedicated Port:Use USB Device:

Ethernet
Auto Detect
100Mbps
00 1E 8F DB 67 BE
On
********
Off
Not Specified
Off
On

On

Startup Time :
0
IPv4 Settings IP Address SettingsDHCP:BOOTP:RARP:IP Address:Subnet Mask:Gateway Address :
On
Off
Off
10.100.0.20
255.255.255.0
10.100.0.61
DNS SettingsPrimary DNS Server Address:Secondary DNS Server Address:Host Name:Domain Name:DNS Dynamic Update:
10.100.0.64
0.0.0.0
CanonDB67BE
unity.co.zm
Off
IPv6 SettingsUse IPv6:
Off
WINS ConfigurationWINS Resolution:WINS Server Address:
On
10.100.0.64
LPD Print SettingsUse LPD:
On
RAW Print SettingsUse RAW:Use Bidirectional:
On
Off
WSD Print SettingsUse WSD:Use WSD Browsing:Use Multicast Discovery:
Off
Off
Off
SNTP SettingsUse SNTP :Polling Interval:NTP Server Address:
Off
24 hours
 
FTP SettingsUse PASV Mode for FTP:FTP Extension:
Off
Off
HTTP SettingsUse HTTP:
On
Proxy SettingsUse Proxy:HTTP Proxy Server Address :HTTP Proxy Server Port Number :Use Proxy within the Same Domain:Proxy Authentication SettingsUse Proxy Authentication:User Name:Password:
Off
 
80
Off
Off
 
********
   

 

3 REPLIES 3

Tiffany
Moderator
Moderator

Hi Boomuser!

Thanks for posting! Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

 

Thanks and have a great day!

Thank you so much for your reply.  I'm in africa Zambia is it possible you can send me email address aswell of anyone I can contact?

Please visit our global website www.canon.com and select your country for direct support options.

 

Thanks and have a great day!

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