adf scans are consistantly crooked

[tahoemark]

I have a Canon ImageClass 4570dn. When scanning documents with the automatic document feeder the scaned PDF's come out consistantly 10 degrees crooked. There is also  a faint vertical line in the document (not crooked like the document), which leads me to believe the document feeder rollers(?) may be pulling the documents in crooked.

Is there a software or hardware adjustment that can be made to help correct this??

For scanning I'm using toolbox 4.9.1.1.mf18 on windows 10 computer

[James_C]

Hi tahoemark

Lets clean the feeder roller and scanning area to resolve both descbribed issues.  Click HERE for cleaning instructions.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI