We have a Canon MF8580CDW printer. Faxes will not print. No paper error. Yet all paper trays full.

[pastorgregscott]

We have a Canon MF8580CDW printer. We keep receiving faxes and none of them will print.

We keep getting the error message "Cannot print RX data. No paper."

Our paper drawer is full. We have tried adding paper to the manual feed ray in various orientations. Nothing works. It doesn't recognize any paper in the machine. 

What is it looking for?

[Patrice]

Hi pastorgregscott.

I will be able to assist you.

So that I can better assist you I would like to ask a question.  What is the exact paper size that shows after "No Paper"?  Does it show LTR, LGL, A4, or another size?

I look forward to your reply.  Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

[HichLao]

Hi Patrice
I have the same issue as pastorgregscott with my Canon MF216n.
it receive the fax and stor it in memory and I have the error message stating that there is no paper cas 1 A4 Original.
the Printer is full of paper. I also tried to put paper on both Cassette 1 and Bac MF but the printer won't print the FAX.

do you have the solution to my issue please ?

Best regards,
HichLao

[caberle]

Was your problem solved?  If so, how?