Trying to change the cassette pickup roller on MF8580CDW

[porourkewbeng]

Trying to change the cassette pickup roller on MF8580CDW.but the pickup roller never rotates.

Did the following:

Menu 28 Menu

Copier > Function > Viffnc > FD-R-Chg > OK    says executing but the pick roller never rotates.  

Any suggestions? 

[Danny]

Thanks for letting us know what Canon product you've got. The imageCLASS MF8580Cdw is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

[mikknim]

Hi! I had the same problem. I noticed that I had  ink cartridges removed and red light (error) on. It wont turn the roller in that status. I inserted all cartridges and checked that there is no errors (red light). Then it works ok. Hopefully this helps.