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New Contributor
Posts: 2
Registered: ‎05-22-2018

Toolbox in MF210 will not recognize documents in Feeder

I have a Canon MF210 Personal Printer.  Software provides a toolbox for Scanning purposes which I am accessing via wireless. 

I perform the following actions (which have worked for me until today)

- Open Toolbox on computer and select "PDF"

- Scanning window opens

- "Select Source" has defaulted to "Platen Glass", with nothing else available in the pull down menu

- Trying to request scan results in a data error, which is expected, since there is nothing on the Glass, document is in feeder

 

What can I do to get the feeder recognized?  It always recognized it before.

Thank you for any help you can provide.

Product Expert
Posts: 402
Registered: ‎02-28-2017

Re: Toolbox in MF210 will not recognize documents in Feeder

Hi pkirouac

 

Are you running Windows 10 by chance?  Also, which specfic imageCLASS MF210 series unit do you own?  (MF212w,
MF217w, MF216n) etc?  This information will help us to further assist you.

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎05-22-2018

Re: Toolbox in MF210 will not recognize documents in Feeder

I own the MF210 Series, and yes, running windows 10

Product Expert
Posts: 402
Registered: ‎02-28-2017

Re: Toolbox in MF210 will not recognize documents in Feeder

Hi pkirouac 

 

Since this product MF210 is neither sold nor supported in the USA, we do not have the resources or references to provide the information you have requested. For information and troubleshooting assistance, please visit http://www.canon.com and look for the support site closest to you geographically.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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