09-04-2015 01:43 PM
Just bought Canon Maxify MB2320 printer and downloaded installation software on Windows 8.1 laptop. When I doubleclick on the downloaded file (win-mb2320-1_0-ucd.exe) to install it, it pops up a message window saying "Acquiring information on the latest driver and software. Please wait.
I've waited for a long time but it doesn't chaneg or allow me to complete software installation. There is no problem with internet connectivity. How do I get beyond this to be able to manage the printer and connect to it wirelessly?
09-06-2015 01:55 PM
There may be a firewall or anti-spyware utility that is keeping the setup from proceeding further. Please temporarily disable these programs and then run the setup software to see if it will move further in the process.
If you continue to have difficulties, find more help at Contact Us.
07-16-2017 09:52 AM
I have exactly the same problem with a Pixma MG3650 printer.
Tried using the CD the came with the printer, and also downloading the file straight from Canon.
This is a reinstall due to a hard disk failure, and everything worked correctly during the first install.