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Occasional Contributor
Posts: 19
Registered: ‎04-26-2021

Shadows or Smears on prints

Hi all.

I have a develpoing problem across my pro graf printers. I  have 3 pro 2000 and 2 pro 4000.

There is a shadowing across the blues. I cant find the correct name for this error or indeed any clue as to why?

You can see the blue has been affected by thw white letters.

I hvae replaced the head on one of these machnines and the problem still persists. It now affects 3 of my 5 machines . Please help.Blue shadow error

Product Expert
Posts: 3,253
Registered: ‎10-16-2012

Re: Shadows or Smears on prints

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue.  Please call us at 1-800-423-2366, Monday - Friday 8:00 a.m. - 8:00 p.m. ET (excluding holidays).

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 19
Registered: ‎04-26-2021

Re: Shadows or Smears on prints

[ Edited ]

Hi. I am in the UK. That number doesnt work.

Does anyone have anyideas on what could be causing this? I have just replaced yet another printhead and the issue still stands

 

Thanks

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