Canon Community Canon Community

Occasional Contributor
Posts: 19
Registered: ‎04-26-2021

Shadows or Smears on prints

Hi all.

I have a develpoing problem across my pro graf printers. I  have 3 pro 2000 and 2 pro 4000.

There is a shadowing across the blues. I cant find the correct name for this error or indeed any clue as to why?

You can see the blue has been affected by thw white letters.

I hvae replaced the head on one of these machnines and the problem still persists. It now affects 3 of my 5 machines . Please help.Blue shadow error

Product Expert
Posts: 3,253
Registered: ‎10-16-2012

Re: Shadows or Smears on prints



Troubleshooting with our support group will be needed to narrow down the cause of your issue.  Please call us at 1-800-423-2366, Monday - Friday 8:00 a.m. - 8:00 p.m. ET (excluding holidays).

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 19
Registered: ‎04-26-2021

Re: Shadows or Smears on prints

[ Edited ]

Hi. I am in the UK. That number doesnt work.

Does anyone have anyideas on what could be causing this? I have just replaced yet another printhead and the issue still stands



powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement