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New Contributor
Posts: 1
Registered: ‎03-08-2018

Settings

Hi there everyone,

This is my first visit to this forum and my first question. Sorry if it is already asked. Please bear with me.

Here is my problem. I have a Canon ImageClass MF4890dw printer. When I turn it off for few days, all the settings reset to zero. I have to enter a new date, a new time... Is there a battery inside of it to be replaced or is there something that needs to be fixed? I can't take it for a service, because it will cost me a lot of money and I paid $5 for the printer.

 

Thanks for your help,

Optimus.

Product Expert
Posts: 395
Registered: ‎02-28-2017

Re: Settings

Hi optimus,

 

The battery back up for the memory is not getting fully charged so it is not holding the date and time.  This will happen anytime you unplug the unit for periods of time.  If you keep the unit plugged in the memory will not be lost.  Additionally, do you have the unit plugged into a surge protector etc.  If so, try plugging the power cord directly into the wall to see if the issue continues.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

 

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