Scanner Malfunction in IR-1024

[aungyairyint]

I had some weird problem regarding Scanner function of IR-1024.

1. I had upgrade PC to window10 (32 bit) and re-install printer driver from Canon page describe as below.

   - https://www.canon.co.uk/support/products/imagerunner/ir1024if.aspx?type=drivers&language=&os=WINDOWS...)

2. Then I can Print & Scan normally from PC But After scanning for a while, it become Not Responding only for Scan Function. Printing seem fine.

Thank in advance & please advice me for further troubleshooting.

[SamanthaW]

Hello aungyairyint!

Thanks for posting in the Canon Forums!

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! Since it looks like the model you have is a UK model, we recommend reaching out to Canon UK for help finding your dealer.

Please click here and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!