08-23-2014 06:45 PM
I used to scan doc in PDF format with MF-4350d printer. However, today when I tried to scan it showed the message "please install a supported scanner, then restart tool-box"
Please advise.
Thanks and Regards;
Lena
08-23-2014 06:56 PM
Hi!
To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
02-09-2016 07:33 PM
Mu computer is W7 professional 32/64 bit
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.