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New Contributor
Posts: 1
Registered: ‎12-06-2019

Re: Image class MF6590 When fax multiples Pages some of them are received in blank

I have a Canon Imageclass MF6590

Im having the inconvenience when faxing several pages ( all of them with information) some of them are received in Blank (No information at all) . Does anybody have seen this casae? how can we corrected?

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Product Expert
Posts: 353
Registered: ‎11-13-2019

Re: Image class MF6590 When fax multiples Pages some of them are received in blank

Hi stateshi.

 

  • Were you faxing from the document feeder, or from the platen? 
  • Were any of the originals of reflective or glossy media?
  • About how many pages were being faxed?
  • Were the blank pages focused on one end of the fax (first few, last few, a clump in the middle) or were they seemingly random throughout the pages sent?

  • Are you scanning across a POTS / landline system, or through a digital / VoIP phone system?

The answers to these questions can help us determine what the cause is and, thus, what solutions will help.

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