Re: Image class MF6590 When fax multiples Pages some of them are received in blank

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12-06-2019 04:23 PM
I have a Canon Imageclass MF6590
Im having the inconvenience when faxing several pages ( all of them with information) some of them are received in Blank (No information at all) . Does anybody have seen this casae? how can we corrected?
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12-09-2019 12:16 PM
Hi stateshi.
- Were you faxing from the document feeder, or from the platen?
- Were any of the originals of reflective or glossy media?
- About how many pages were being faxed?
- Were the blank pages focused on one end of the fax (first few, last few, a clump in the middle) or were they seemingly random throughout the pages sent?
- Are you scanning across a POTS / landline system, or through a digital / VoIP phone system?
The answers to these questions can help us determine what the cause is and, thus, what solutions will help.
