11-07-2019 10:25 AM
I too, was on hold for well over an hour.and i never spoke to anyone; just cut off. There is no support at Cannon for products. I am going to buy something else.
11-20-2019 01:26 PM
Hi Suzzz, DonFL352, and BeerBilly,
I'm sorry to hear about the bad experiences calling Canon customer support. I can assure you that your feedback is reaching our ears, and we are actively working to reduce wait times and to improve the customer experience.
The current drivers released for the imageCLASS MF632Cdw on OS 10.15 (Ver. 2.15.1) are beta drivers. In some cases they will be able to restore printing and scanning to this model on OS 10.15, while in others they may not install correctly. The fully-functional updated drivers are due either by the end of this month (Nov. 2019), or the first week of December (2019).
Until the fully-updated OS 10.15 drivers are released, I recommend having at least one Mac OS computer of OS 10.9 through 10.14, or a compatible Windows computer, from which the printer may be shared.
If you have any further questions, or require any assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
12-30-2019 05:18 PM - edited 12-30-2019 05:25 PM
I have tried on my Windows 10 Pro laptop to install this mysterious MF Scan Utility that doesn't even exist on the downloads page. Now, the setup for the generic driver, the first one on the downloads page for this printer/scanner has a place to select the scanner driver. See images below...
But once you start the installation, nothing really happens and it almost times out and the MF Driver is never listed, and the scan function still doesnt' work. I like to think i'm a bit of a nerd for this stuff, but this is ridiculous. What gives?!!!!!
The following is the only way to make the scanner work: You have to download Windows Scan from the Microsoft Store and select your printer/scanner from the dropdown. Now why would a 3rd party free utility work better than your custom software?! this is absolutely ridiculous!!
01-03-2020 02:39 PM
The MF Scan Utility may be found on the MF632Cdw's Drivers & Downloads page, on the Software tab.
The directions for using it may be found in the MF Scan Utility Online Manual.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
01-06-2020 12:09 PM
Same problem as the others. Sometimes, pulling the plug and rebooting the printer will let me scan one page, but then the error message 155,0,0 returns. It seems obvious Canon has a coding problem with the Scan Utility that was updated in 2019, but won't admit it. As my machine is now out of expensive toner, it is headed from ebay with a warning. Glad I found out it is junk before investing more in toner!
01-06-2020 05:37 PM
Hello Darius! and thank you for solving this. Marking it as the solution is also evading me. I think we have a serious UX design issue on your website. The 'tab' for software went completely unnoticed to me as it's greyed out and somewhat aligns with the columns of the information in the table below. It's not very indicative of another/hidden content area. Also, shouldn't this be part of the printers driver package on the driver tab? I will concede that it now works and I am scanning without issue. I am a web designer and I couldn't for the life of me realize that the Software tab was a clickable link with downloads. I think some basic styling, or maybe some inline icons would wake these tabs up a bit. Thanks again for your help and have a great day!!