I have a user that is getting an error whenever they use the Fax portion of the Canon iR3235 when trying to print from Adobe Acrobat.
This only happens when trying to insert the Sender Name, Include Company or Include Dept/Div fields into a Cover sheet.
1) Bring up a pdf file
2) Click Print
3) Set printer to the iR3235 FAX
4) Click Properties
5) Go to Cover Sheet tab
6) Go to Cover Sheet Attachment and select Same Sheet to All Destinations(also tried Different Sheet with same result)
7) Select Health Office Cover Sheet(this is a *.cse file that is available but I also tried one of the default Templates with the same result)
😎 Still on Cover Sheet tab, select Settings that is below the Template you just selected.
9) Fill in Sender Name and click Ok
10) Error appears
The user is on Windows 7 64bit. I can perform the same steps on my Windows 10 64bit system, using Adobe Reader DC and get a slightly different error(see below).
Both 32 bit and 64 bit drivers are loaded so how it usually works on our network is if you are using a 32 bit machine, the 32bit drivers are loaded, if 64bit Windows then 64bit should be loaded. This error is confusing. Is the application(Reader or Acrobat Pro) that is failing, is the 32bit driver loaded instead of the 64bit? It works fine as long as you don't enter anything into the Cover Sheet settings. The user said it used to work but I have no way of confirming that as I've never used it before and the only item it seems I can control is the driver which is up to date(FAX_v09.15_x64).
What can I do to solve this or what other areas can I troubleshoot?
