Paper Jam or No Toner Cartridge

[CindyLS]

I have a Canon Imageclass Printer.  It is indicating that there is a paper jam or no toner cartridge.

There is no jam anywhere to be found and it has a new, full toner cartrige installed.  

I am the Paralegal for a very busy firm and this is putting me way behind.  Can you please tell me how to tell this printer that it is fine and can continue printing documents for me?  Please?

Thank you,

Cindy

[Crista]

Hi CindyLS!

Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks!

[CindyLS]

I tried to list my printer, but you don't have my model.  My printer is a Canon Image Class MF4890dw.

Cindy