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New Contributor
Posts: 1
Registered: ‎05-16-2021

New MB5120 Auto document feeder [adf] duplex pdf output half black.

[ Edited ]

 

Hello all,

I have recently purchased a Canon MB5120 for my small business and for the most part this printer has worked quite well besides the ADF scanning feature.

 

When I attempt to scan from the ‘Canon IJ Scan Utility’ using the PDF Document button and selecting what I believe are the appropriate settings, the backside pages/even pages are consistently being scanned halfway.

 

 I am unsure what to do, please take a look at the provided images. I have searched through this forum and online but haven’t been able to find a solution. The scanner works, but it has to be manually fed [turn 180 degrees and fed back into the ADF] which is a bit time consuming.

 

What am I doing wrong here? I plan on calling customer support but being in Asia I would have to wait during the weekday, preferring to speak to an English customer rep that is.

 

Once again, I simply wish for the ADF to scan in duplex and output via PDF without the need of feeding it again manually.

 

This is what a sample PDF preview looks like

Capture.PNG

 

These are my settings under 'Document Scan,' in which, I have it currently set to 'ADF Manual Duplex' since if I were to choose 'Document (ADF Duplex) it produces the above result.

Capture 2.PNG

Product Expert
Posts: 3,849
Registered: ‎07-28-2014

Re: New MB5120 Auto document feeder [adf] duplex pdf output half black.

Hi rishieee,

 

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com



 

 

 

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