New ImageCLASS D570 printer not printing

[TimmyB]

Hello, I setup and installed drivers on a new ImageCLASS D570 Laserjet printer and was able to get it to print once or twice with a bit of trouble.  It is plugged in to a usb cable and has connection to a wireless router.  I sent a test document to print and it sends to the queue but doesn't print.  The queue reads "Printing - Sending data to printer" and the printer says "Processing/Data" (green light blinking).  Screen on printer says "Printing".  I've removed and re-added the printer and the same thing happens.  I've tried 3 different printing cables.  Working on a MacBook Pro, OS 13 - Ventura.  Any ideas?  

[TimmyB]

Also tried another computer.  Added drivers from CD ROM this time.  File sends to queue and sits there.  USB cable plugged in and printer port is identified.

[Hector]

Hello TimmyB,

It does sound like there is a problem creating a print job it could be caused by the program you are using, the settings or the document.  We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. What program are you printing from when you run into the issue?

2.Are you able to print from other programs or other items like an image or a web page?