My previous ImageCLASS printer 833 could distinguish between an envelope and a letter. Now I have a MF743CDW imageCLASS. It cannot do the same. It is printing letters on envelopes. It will not select the envelopes when the MF tray is selected. How do I fix the problem?
Hello RoscoeH and lisa52.
What will most likely help here is setting a custom printing profile, including a specified paper size and paper source.
Open the MF driver interface, set the relevant settings, then chooes to Add a profile. Refer to the MF Driver Online Manual for more specific information about this process. If using a non-Canon driver, refer to that driver's developer for support.
If you need immediate assistance with this issue, please contact us using the numbers and information at http://Canon.us/ContactLI
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