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Maxify will not eject ink cartridge

I installed a remanufactured black ink cartridge. It worked fine but now that it is empty, the ink indicator just shows a "?" and will not center on the black cartridge so I can replace it. What can I do?


Hi, jhbennett!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at or by phone at 1-800-OK-CANON (1-800-652-2666).

Thanks and have a great day!

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Did you ever get an answer to this .... I see Canon gave you the run around.  I am having the same problem.  And I'm sure it's because I used a non-canon brand ink cartridge.  

This will be the last time I buy a canon printer if it will freeze up the printer like this with no community support or a way to get the cartridge out of the printer.  

Stupid Canon....

Hi ksh,


There is no runaround. You'll need to call to talk to a support representative to find out what's causing the issue -- why the printer is refusing to allow you to remove the ink tank. 


Our support team is available weekdays from 10am to 10pm (ET) at 1-800-OK-CANON (800-652-2666). Support at Canon USA is always free, and our people are all right here in the United States. 

I did get it to come out by using a way that someone else posted.  I'm so not happy with the last two cannon printers I have bought.  The last one did the same thing and there was no getting that out of there.  This one I got it out but even though I have a cannon ink cartridge in there it keeps cloggin up.  And I keep having to clean it which means the other colors are now showing that they are running low even through I just put new ones in of every color.  GRRRRR  lots of frustration... The next printer will not be Canon... I will go back to lexmark or some other brand that allows you to use off brand ink as well as refilling your own tanks.  Not a slave to Canon anymore.