Maxify 2320 Printer Issue with printing

[Dinardot27]

I have a Cannon Maxify 2320 Printer. I replaced all the cartridges and the Magenta cartridge does not print any color. The cartridge indicates it's installed properly and is full. This is the 2nd cartridge and it still won't print this color. The Black, Yellow and Cayan all appear to be printing 

[Patrick]

Hi Dinardot27,

To resolve this issue, please perform one or two deep cleanings:

https://ij.manual.canon/ij/webmanual/Manual/W/MB2300%20series/EN/BG/bg-maintenance1500.html

Once complete, please print a nozzle check:

https://ij.manual.canon/ij/webmanual/Manual/W/MB2300%20series/EN/BG/bg-maintenance1200.html

If magenta does not print on the nozzle check, your MAXIFY MB2320 would require service.  If your MAXIFY MB2320 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your MAXIFY MB2320 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[Dinardot27]

Hi Patrick,

Thanks for the information. I have performed both of these fixes and the printer is still experiencing the same problem. I guess it may be time for a replacement printer. I will reach out to Cannon to see what they can offer in terms of an upgrade.

Very much appreciate your assistance.

Thank You

Tom D