MF654CDW Loose Hinge

[Canonuserfred]

I just opened a brand new MF654CDW.

Right out of the box the hinge on the right seems unusialy loose. Is this normal or should I return or exhange it? 

Please see the video below.

https://youtube.com/shorts/BOX0ILXGrNE?feature=share4

[shadowsports]

Greetings,

Everybody has a different threshold and expectation. I am of the opinion that things which come out of the box should work, without defects or compromise.

If It's a matter of you needing to tighten something, go ahead.  If it's anything else, I'd probably exchange it, even if it's a pain. 

I'm not big on making compromises with a new piece of equipment.  When you purchase new, that's what it should be. I haven't seen this model printer yet in person.  That looks like it might allow you to scan a thick original like a book.  I might visit a retailer and see what theirs looks like, then decide.  I just can't say with certainly since I haven't seen one yet.  The other option is to contact Canon. I don't know how much time you want to spend.

[Canonuserfred]

Thank you for the suggestion. even it is normal, it seems so oddly loose right outside the box. Hope to see what other users would say..

Thanks!