MF642Cdw not printing cyan or magenta toner

[JessicaP87]

My Canon MF642Cdw has stopped printing the magenta toner and does a weird fade when printing Cyan. This started a little over a year ago, i have now been just using it for BW printing. I replaced all the toners back then and just replaced the Cyan and Magenta toners again today thinking the cartridges may have just been bad, but it is still doing the same thing.

Can someone please help me.

I have done all the self-cleanings I can.

[mohitvashisth]

I am also facing the same problem.

[Hector]

Hello,

If the magenta and cyan toner are not printing, it would point to a problem with the hardware or the toner cartridges. In this situation, you can try reseating the toner cartridges using the steps in the link HERE. While reloading the toner, you can gently shake the toner cartridge from side to side to make sure the toner is evenly distributed in the cartridges.

If that does not resolve the issue and you have already tried replacing the toner, it looks like the printer needs service. In this situation, I would suggest contacting support over the phone at 1-800-652-2666 or logging into your MyCanon account to check your service options.