10-29-2019 08:19 PM - last edited on 10-29-2019 08:29 PM by SamanthaW
Whenever I try to scan a document to an email inbox I get an #806 error message. Network printing and everything else seems to work fine except this scan to email feature.
Settings are Below
e-mail/i-fax settings
SMTP server smtp.gmial.com
Solved! Go to Solution.
10-30-2019 10:31 AM - edited 10-30-2019 11:55 PM
Greetings,
Likely a typo, but your SMTP address is incorrect....
Not sure if this is a personal gmail address or Gsuite for business??
Either way.
Gmail uses ports 465, 587 or 993 with TLS or STARS/TLS for authentication.
Google these settings and modify the config on the printer.
Also, it is sometimes neccessary to enable allow "Less Secure Apps" to connect in your account settings in order for some clients to work properly.
If you are using 2 factor auth, an App Password has to be created and used.
All of this information is available on the web. Good Luck 🙂
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
10-30-2019 10:47 AM
Good catch, shadowsports! Gmail is spelled incorrectly!
And I believe you might also be right about "Less secure apps." Google recently (within the last few years) made some strict-ish security changes that requires third party access to have a special use password. I remember using this when I sat my own printer up.
NOTE: I am NOT a tech for this product. I'm just weighing in on the conversation.
10-30-2019 10:31 AM - edited 10-30-2019 11:55 PM
Greetings,
Likely a typo, but your SMTP address is incorrect....
Not sure if this is a personal gmail address or Gsuite for business??
Either way.
Gmail uses ports 465, 587 or 993 with TLS or STARS/TLS for authentication.
Google these settings and modify the config on the printer.
Also, it is sometimes neccessary to enable allow "Less Secure Apps" to connect in your account settings in order for some clients to work properly.
If you are using 2 factor auth, an App Password has to be created and used.
All of this information is available on the web. Good Luck 🙂
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
10-30-2019 10:47 AM
Good catch, shadowsports! Gmail is spelled incorrectly!
And I believe you might also be right about "Less secure apps." Google recently (within the last few years) made some strict-ish security changes that requires third party access to have a special use password. I remember using this when I sat my own printer up.
NOTE: I am NOT a tech for this product. I'm just weighing in on the conversation.
10-30-2019 02:04 PM
Thanks it was Google it needing a "Less Secure Apps" to connect in your account settings in order for some clients to work properly.
10-30-2019 11:59 PM
@wpfader wrote:Thanks it was Google it needing a "Less Secure Apps" to connect in your account settings in order for some clients to work properly.
Glad it worked out!
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
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