11-19-2024 09:56 AM - last edited on 11-19-2024 12:35 PM by Stephen
MF260 prints vertically compressed or stretched text in 1 or 2 areas on a page consistently.
11-19-2024 11:27 AM
Hello!
So that the Community can help you better, we will need to know more information:
• What is the exact model printer you're using (it's usually on the top or front of the unit)?
• Do you see any error messages?
• Which version of Windows or macOS are you using?
• How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.
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Thanks, and have a great day!
11-19-2024 12:33 PM
MF264DW
No error messages
W10/W11
Ethernet.
11-20-2024 07:51 PM
This is what happens when I print. it is stretched or compressed vertically.
11-20-2024 10:48 PM
Greetings,
MF264dw, connected via ethernet.
Can you please visit the following page:
https://www.csai.canon.com/support/p/imageclass-mf264dw
Select Downloads > Windows > Windows 11 and tell me which software installer(s) or packages you installed.
Thanks
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
11-21-2024 08:40 AM
MF260MFDriverV6101WP,
But this was happening before W11 as well. Its been going on for a long time.
11-27-2024 09:04 AM
This is clearly a mechanical issue. There is some sort of slippage occurring during the printing.
01-20-2025 02:59 PM
Help! I have exactly the same issue with a fairly new MF264dw, on a Mac using MacOS Sequoia 15.1.1. The issue started recently. I feel it's a mechanical issue, involving the paper rollers passing the paper through at an uneven speed. How do you clean those rollers? Thank you!
01-20-2025 03:12 PM
I changed the toner cartridge and the problem stopped. I don't have enough time on it to know if its gone for good.
01-20-2025 03:28 PM
Are you using a "genuine" Canon 51H, as opposed to one of the many 3rd party generic replacement 51H's? We changed the cartridge 2-3 months ago to a generic, but the problem started a bit more recently. Maybe it takes a while to develop this mechanical issue after toner replacement?
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