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New Contributor
Posts: 4
Registered: ‎03-07-2020

MF232w printer will scan from my laptop but not from the printer itself

Hi,

There is no problem using the printer's scanner from my laptop, but when I try and scan from the printer/scanner itself, it asks to identify the computer, and it keeps telling me to connect the computer without recognizing the laptop. Have shut off/started again. I downloaded all appropriate drivers. Clearly the two devices are recognizing each other bc I CAN initiate and complete a scan from the laptop.. Am running Mojave 10.14.6 on MacBook Pro. Appreciate the help.

Ellen

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Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: MF232w printer will scan from my laptop but not from the printer itself

Hi egrolman.

 

If you haven't already done so, download and install the Scanner Driver & Utilities from the MF232 Drivers & Downloads page.

 

If those have already been installed, and the printer is still unable to find the computer on the network, then check that the security software and settings on the computer are not blocking the printer from controlling scanning.

 

If you need immediate assistance with this issue, please contact us using the numbers and information at http://Canon.us/ContactLI

 

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