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MF229dw - able to print wirelessly, but not scan

mgupta1013
Apprentice

hi 

 

problem:

- able to print wirelessly from iphone or my mac computer fine

- printer shows up under system preferences

- however, unable to scan using image capture program.  i see the printer but it says "waiting for scanner" and nothing happens

- then installed canon MF Scan Utility from the canon website

- canon printer/scanner not found using this utility -- "No available scanner found. Follow the instructions in the Scanner Driver Guide to add the scanners you are using."

 

environment:

- mac OS X

 

thanks

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